Returns Policy (Online Orders)
Claims for Breakages or Goods Damaged on Arrival
Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and has been delivered in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 7 days of delivery.
14 Day "Cooling-Off" Period, Faulty Goods, Cancellations and Returns
Under UK law (Consumer Contracts Regulations) you have the right to a 14 day period during which time you are entitled to examine any item(s) purchased online as you might in the shop itself. If within this time you find a fault, or even simply change your mind, you are allowed to cancel the purchase and receive a full refund within 14 days of our receiving your returned item(s). You do not have to provide any reason for cancelling the purchase, although obviously if you think they are faulty please let us know.
In all such circumstances you must notify us within 14 days of you receiving the item(s), or if multiple items were ordered and sent separately, within 14 days of receiving the last item. You must return the item(s) to the store, at your expense, in the same condition in which they were sent to you. In the case of items for which a postage fee applied to the original delivery to you, we will reimburse the postage fee.
In the case of faulty items returned and found to be faulty on our inspection, we will reimburse the cost of reasonable postage in addition to the cost of the item(s).
Items received in unsalable condition will not be refunded and we reserve the right to charge a redelivery fee in order to return them to you. We reserve the right to make a deduction from your refund if the item(s) are saleable but their value has been reduced as a result of you examining/handling them more than was necessary (i.e. in excess of what would be expected from assessing them in our shop itself).
Please note that this cooling-off period does not apply to any personalised or customised items, custom orders, unsealed software, CDs or DVDs.
In addition, for reasons of hygiene, certain items will only be refunded if they are returned to us unused and sealed in the original packaging. These items include:
- Headphones and In-ear Monitors
- Earplugs and Ear Protection
This 14 day "cooling-off" period and your right to return goods for any or no reason applies only to goods bought online and not to goods purchased in store. In all circumstances however, your rights under the Consumer Contracts Regulations apply.